Keep? Exchange? Refund?
We hope you and your little one may enjoy your purchases, and we always understand that it is a tough decision to keep, exchange or refund. We are happy to provide both options to our consumers by purchasing through sherickfredermen.com within 30 days from the date of purchase. A flat fee ($12 in BC / $18 rest of Canada) will be deducted from your refund to cover the cost of return shipping. Items must be unworn, unwashed, and unused condition with all original tags and packaging intact to be eligible for a refund. As if products marked as “final sale” are not eligible for return.
At this time, if exchanges are required. You may need to return your items and place a new order online.
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EXCHANGE
Orders cannot be exchanged directly online. Please return your order to us within 30 days of the shipping date for all products (except final sales products) and ensuring that the return conditions are met. A new order can be placed through Sherickfredermen.com at any time.
Alternatively, orders cannot be returned for an exchange in any stores within the country/territory.
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RECEIVING A REFUND
Refunds will be credited a flat fee ($12 in BC / $18 rest of Canada/ $25 rest of US) from the purchaser's original method of payment.
On receipt of a return, we will process the refund as soon as possible. We estimate refunds will be made by your payment method provider within 7-10 working days.
If the item you are returning was purchased in a currency other than your local currency, any refund will be paid in the same currency as purchase. Due to fluctuations in currency exchange rates, the amount refunded may be higher or lower than the original price paid.
Working days are Monday to Friday, excluding Canada public holidays.